So, in March, Mr X asked to escalate his complaint to Stage 2 of the procedure because of this delay. But on November 18 last year, the committee approved the demolition of 89 Hyde Road and its replacement by a block of nine flats. How to make a complaint. A body that represents council tenants. The aim of the charity is to support local residents who are concerned about crime such as burglary, scams and anti social behaviour. The council has told the Ombudsman that it is seeking to improve its complaint handling, by: In their findings, the Ombudsman said that the council was correct that land ownership is not a relevant planning consideration, But this does not mean the question of land ownership has no relevance to the planning process. 3 1 March 2021. Croydon, South London croydon.gov.uk Joined March 2009. Its quite clear that theres a pattern of treating tenants like the problems that theyre living with are their own fault. STREET parties over the Platinum Jubilee weekend could be shut down if organisers dont have the correct permission. Find a studio-flat in South East London, London on Gumtree, the #1 site for Residential Property To Rent classifieds ads in the UK. Croydon Council has been paying a private landlord for the bunglow in The Glade which is empty (Image: Monica McSherry) A bungalow which Croydon Council allegedly pays 2,000 a month for has been "empty for years". Walls tend to stay put. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Location. Croydon council has declared effective bankruptcy for the third time in two years, saying it faces an "existential question" after collapsing under the weight of a "toxic debt burden . The HRA was the source of the money used to pay Dr Alison Knight her 800 per day fees when she swanned into Croydon as an emergency interim head of housing, only to leave after less than six months without any obvious sign of actually achieving anything. He is supported in his complaint by Mr Y. (19%) Based in Croydon and edited by Steven Downes. If theyre going to hire more managers isnt it better that they understand quality management , ISO 9001 and all that, to ensure that complaints seldom arise in the first place? And according to the reporter who broke the story which shocked the nation on ITVs News At Ten on March 22, theres still a lot more to come. Attribution. We are committed to making our website accessible to all visitors. As far as I can see, Ive received nothing back so Ill take that as a No then. Those of us who deal with Croydons planning service are used to their incompetence but this one reaches a new level. For more information, please see our Corporate Complaints Policy (PDF, 234.68 KB). There's no charge for making a complaint or sending us feedback. Abandoned vehicles. After the Croydon housing scandal had led the News At Ten on Monday night, the council published the following statement, "Croydon Council has launched an urgent inquiry into conditions caused by water leaks at a council high-rise block in the borough. made staffing cuts because of budgetary constraints. Click here, https://insidecroydon.com/2021/10/05/director-of-plannings-bogus-claim-over-institute-membership/, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, 'You never mentioned 15% tax hike when seeking election', Teachers in unanimous vote to escalate their strike action. We also use cookies set by other sites to help us deliver content from their services. If you're making a complaint about council housing, find out more about the Housing Ombudsman Complaint Handling Code. It will come as no surprise to anyone who knows the road, to hear that those lorries have been blocking driveways and preventing local residents from going about their normal activities, some of which includes caring for elderly relatives. Accountability stopped in public service with William Whitelaw and the Michael Fagan incident. Croydon council has outlined a drastic "renewal" plan that would result in extensive staff job losses and major reductions to services at libraries and children's . By STEVEN DOWNES, The shame that wont go away: the latest edition of Inside Housing magazine, featuring Regina Road and ITV News reporter Dan Hewitt. A neighbour said the situation is "upsetting and frustrating" as so many people are in need of a home. . I asked Will anything be done to enforce what has been approved here, or is the developer to be given free rein? Block by block: Quantums proposed five-storey block of flats for Hyde Road, a street of two-storey homes. Gumtree. Ms Z partially removed two of the three stanchions and left the third one standing complete. Our efforts were initially confined to another scheme at No98, which had been put forward by one of the more rapacious developers in southern Croydon, Aventier. rosie rivera house address 4123; kal magnesium glycinate arsenic; is captain jacks deadbug safe; doctors accepting new patients whitby The leadership is helpful, creative and always supportive. Condition 2 of that formal notice reads Unless otherwise previously agreed by the Local Planning Authority in writing, the development shall be carried out entirely in accordance with the following drawings and other documents submitted with the application., In the words of one barrister, The tailpiece in Condition 2, Unless otherwise previously agreed, is in my view unlawful. The complaint process. Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a "Construction Logistics Plan" before development commenced. The Ombudsmans report explains that Ms Z had been seeking to build a garage since around 2016. As the plans on larger properties can be at very broad scale (big site, small plan) even the thickness of a thin pen line showing the land boundary as drawn on plan can translate to a wide line on the ground even if set out by a land surveyor. The other key Legislation is the Party Wall Act , affecting construction on and near boundaries. Drop a pin on the map, describe the parking issue, and send it off - it takes just a couple of minutes. Deliberate delays by council officials in the processing of a formal complaint from a couple in their 90s has helped allow the unlawful demolition of a family home in Sanderstead and the start of development of a block of flats, in breach of planning permission. Croydon Council installed a new CCTV camera in the town centre, on Charles Street, in November 2019 following complaints about inconsiderate parking by the Q-Park car park. We no longer operate an out of hours service, Births, deaths, marriages and citizenship. Designed to abuse the local voters. From disruptive planning permission to noise complaints, you can tackle the issue of nuisance neighbours though your local council. Dan Hewitts first report on the News At Ten was the start of an odyssey that would go on to highlight cases of poor social housing conditions across England. South Croydon wasteland. Alberto Bocelli Architect, A Croydon Council spokesperson said: "'Our successful Trees for Streets scheme helps the council go above and beyond the hundreds of trees we already plant each year. The High Court ordered that Ms Z should therefore remove three steel stanchions outside the boundary of her house which formed part of the frame of the garage. . Most councils have yet to confirm plans, with about a third indicating they may propose a 3% increase. When noise exceeds the permitted level, the district council can investigate and take action against the neighbour or other noise source. For any noise emergencies contact 020 8726 6000. If it's an ongoing situation, keep a record of the events in a diary noting . However, I cannot see that a lot of what they are accused of here is entirely within their control, and they do not appear to be significantly worse than many other Planning Departments (although admittedly may be a bit too relaxed regarding over-development). I knew nothing about the development I found out afterwards by way of a backdated letter. The study also indicated that 1 in 3 neighbours have had some kind of a dispute. If you call is not answered using 020 8921 8166 please try 020 8921 8921. A brand new Croydon library could be sold off before it's even been used; Read More Related Articles. But with this report, it is impossible not to imagine the impartial, objective observer drafting it raising their eyebrows while muttering aloud, They did what??!!. According to senior council sources, the HRA has more than 900,000 earmarked to pay for a borough-wide door replacement project but the work has been delayed because a council official has not approved the work to start. During our investigation, we could have run a piece every single night on this, Daniel Hewitt, ITV Newss political correspondent, says in an interview in the latest edition of Inside Housing magazine. It is not clear the council gave any further consideration to the certification issue before January 2020 when it determined the application. CROYDON IN CRISIS: If 2020 was Croydon Councils year of Negreedy and bankruptcy, 2021 has been the year of leaks, mould and a local authority exposed as incompetent and uncaring about those living in its properties. 25.6K Followers. The My Croydon app has a decibel meter that measures noise and informs users whether it is loud enough to be classed as a nuisance. And if they say that Croydons planners are, at best, negligent, or at worst, incompetent, then perhaps it is well overdue that suitable action is taken at Fishers Folly. You have rejected additional cookies. A party wall agreement, covered by the Party Wall Act covers shared walls in between semi-detached and terraced houses, or structures such as the floors between flats or maisonnettes, plus garden border walls. Night hours are 11.00 pm until 7.00 am. Brake System Calculator, Having revoked the decision and before issuing any new decision notice, it would now be expedient for the council to fully reconsider its original decision, before a perfectly good family home is demolished, before more unwelcome and undue stress is caused to neighbours and before more abortive costs are incurred by the applicant. Utter incompetence and no one ever held to account. If you have a company vehicle, a copy of the vehicle registration papers and a letter from the company stating that you have sole use of the vehicle and that it is normally parked at this address. Croydon Council have launched a new smartphone app, that allows users to report noisy neighbours.. Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a Construction Logistics Plan before development commenced. Mobile Homes For Sale Lycoming County, Pa, how soon after gallbladder surgery can i get a tattoo, How Do Squirrel Monkeys Protect Themselves, Mobile Homes For Sale Lycoming County, Pa. The council said the next phase of its Streetspace scheme will launch on 28 September and will use planters and signs to transform four more streets into places to walk, cycle and exercise while maintaining car access for their Also, if you are planning an international move, we can do it. The law uses the word shall, meaning it is mandatory on the council to reject such an application. Croydon Council have said there are no plans to review a Purley pubs music licence after a series of complaints over noise because they have not done anything wrong. Just another episode in the regular shambles at Fisher's Folly Another day, another ruling from the Local Government Ombudsman against Croydon Council. Everything about their lives starts to crumble and fall apart. Emails from residents unanswered, six-month delays in dealing with a formal complaint, and a planning department that ignored a court order. Public Realm Division, Pollution Team, 6th Floor, Zone A Bernard Weatherill House All Planning Departments can (and do) grant planning permission on land that is not owned by the applicant. The work of OConnell and Hewitt had done in 2021 what Cathy Come Home had exposed in the 1960s. Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team. But lawyers who get fees from boundary disputes will oppose this, Having reliable and continuously updated INTERNAL plans of all properties should also be an additional (but separate) part of fire safety improvement post Grenfell. . If you live in an urban setting and communicate with your neighbours about your plans, are sensible about hygiene and vermin control, and where you locate your coop, there is . Class B means of access to a highway. By law, they had 20 days to respond. . Meanwhile, Ms Cheesbroughs response to the springtime Complaint is now 22 weeks overdue. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. That design is hideous and mirrors a template of square blocks going up all over the place with no regards to aesthetics and the surrounding area. Im afraid this is just the tip of the iceberg for the Croydon Planning department. Why havent they been made to stop work? Camron Smith died after being stabbed inside a residential address in Bracken Avenue, part of the Shrublands Estate in Croydon, on July 1. If you need reminding, your response is now around 10 weeks overdue. To reduce noise nuisance from houses and premises, the law defines a maximum amount of noise which is acceptable during night hours. On that basis, on June 17 I added to the complaint claiming that the s106 contribution described does not satisfy the legal requirements. CROYDON IN CRISIS: If 2020 was Croydon Council's year of Negreedy and bankruptcy, 2021 has been the year of leaks, mould and a local authority exposed as incompetent and uncaring about those living in its properties. Tweets & replies. It is up to the applicant to make sure they have all the other permissions in place, such as the permission of the land owner, Building Regs etc. It's how to get the most out of everything nearby. We have to build more homes and South of the Borough has to take its share but they should at least be of a high design standard and fit in with the surroundings. The independent Reports into Croydon council to include the ARK Report are very clear. Were not stopping. If you are experiencing ant-social behaviour there are many organisations which can help, depending on the situation: To report noise nuisance please email the pollutionteam atpollution@croydon.gov.uk. Contact the police if you think your neighbour has broken the law - for example, they've been violent or threatening. By High hedges, trees and boundaries. Fifteen million Brits plan to celebrate the Queens 70-year reign wi Normally a Councillors mail bag is full of important, but not life threatening, mail and emails regarding missed bin collections, planning issues and complaints about noisy neighbours. As Inside Housing puts it, Many residents in the block and in another across the road had repeatedly complained Two years continuous noise nuisance, making life unbearable for a neighbour undergoing chemotherapy, has ended with a three-month closure order on an Upper Norwood flat. Croydon Council had been dealing with our formal complaint for three months by this point. If your neighbour is a tenant, you could contact their landlord. The council found the size of the garage then under construction exceeded that allowed under permitted development rights, where a developer does not need any planning permission. The types of neighbourly behaviour which seem to generate the most complaints, and which are also behind most of the decisions to move house are: aggressive behaviour (60%) Noise Pollution. You have accepted additional cookies. A London borough has been told to pay out 1,000 apiece to an autistic man and his mother, who cared for him, after it failed to properly support them causing stress, anxiety and a breakdown in family life. Complaints and feedback. Barnet Homes housing complaints. If you have a story to share about housing conditions, email housingstories@itv.com. A Croydon house known for drug-taking, harassment and antisocial behaviour has been boarded up by council enforcement officers. Croydon Council had been dealing with our formal complaint for three months by this point. Hewitt rightly highlights the work of three ITV News producers on the South Norwood report and others subsequently: Sophie Alexander, Imogen Barrer, Sarah OConnell. This was submitted to the Council and verified by the Planning Team without my knowledge. croydon council complaints about neighbourssunshine coast regional district real estate Comments Off on croydon council complaints about neighbours June 9, 2022 I remember thinking that I couldnt live in this for a day, never mind for months and months and months.. 16 hours ago 16h This team is usually your first point of contact as a private renter. Nicola Townsend: signed off decision notice. Based in Croydon and edited by Steven Downes. Attribution. Nuisance. We are committed to making our website accessible to all visitors. Three clicks and you're done. 8.00am to 5:30pm. If you live in private rented accommodation, please contact your landlord or managing agent. On the morning of July 7, Mr Newlands called again to tell me the road had been blocked for more than an hour, without warning or signage, while demolition machinery was delivered to site. The Ombudsman says that there were two key points that the council ought to have considered. But they will see the light of day and the ombudsman will direct responses. Hide, Send feedback directly to the content team using our website feedback form. The tenant attended court on November 29, but However, this work must be done at reasonable times and should not cause nuisance to neighbours. Planning enforcement. Perhaps we can apply for planning permission to excavate one? 8.00am to 2:00am. COMPLAINT 202011660. telephoning: 020 8545 3060 (weekdays 10am to 2pm). How Do Squirrel Monkeys Protect Themselves, , No answers of course, from anyone. Posted. Mr Patel might be best advised to contact a qualified property ( legal / building surveying) professional to check whether his neighbour has a legal right to build the wall on Mr Ps land. For all customer service enquiries go to @ContactCroydon. By this stage in the Ombudsmans report, the author is clearly warming to the theme of the mind-numbingly, staggering incompetence of the Croydon Council planners. Which is what makes this ruling, published yesterday, all the more extraordinary in its criticism of the council planners incompetence and lack of professionalism. What a shit show the planning department is. Nice move Robert! If you're unhappy with something we've done, please let us know. doors being closed. Unlawful: the destruction of the trees on the Hyde Road site broke the planning conditions. The application was retrospective, and the council had photographs from May 2019 that showed the strutural stanchions on Mr X and Mr Ys land. Contact the right team at the council. Posted. The ruling stems from a long-running boundary dispute between three neighbours, where one of them started to build a garage on land that they do not own. By far Croydon Council is the worse Borough ever. After further complaints from the resident the neighbour was issued with a Section 154 notice by the landlord ' s Public Safety Team. The closure, which lasts until March 2017, follows a nine-month investigation into complaints of ASB and nuisance. Developers break the law with impunity as demonstrated time and time again. If talking hasn't resolved the issue, you can make a complaint to your local council or the police. No public servant has understood their responsibility or how to show contrition since. Fransoy Hewitt had collated a diary of shame a list of all her phone calls and emails to the council and its contractors over the previous 18 months. Your Croydon's Tweets. It is established case law that local planning authorities cannot withdraw and re-issue decision notices to correct such errors. I am so glad I dont work for Croydon Planning Department. I also note that under Licenses and Certifications your Linkedin profile STILL includes CMLI though as you know, I was informed by the Landscape Institute (in November 2020) that you had not been a Chartered member since May 2013! Read more: Croydon shamed over dangerous squalor in council flats It's all public. The proposal includes the unacceptable felling of eight individual trees and five groups of trees as well as substantial areas of mature hedging, Hale told the committee. Stalling: the Newlands letter to Heather Cheesbrough, after the council somehow managed to ignore their formal complaint for three months. Youre having a larf. My own follow-up email to Heather Cheesbrough of July 27, was ALSO copied to Katherine Kerswell and Cllrs Hamida Ali and Jason Perry. Mr X has previously gone to court and won orders declaring Ms Z has built on his land and entitling him to remove structures built there. Not if the latest development fiasco in Riddlesdown is anything to go by, says STEVE WHITESIDE. He has build wall in my front garden in my property. The decision notice on the 89 Hyde Road block of flats was signed off by the councils head of development management, Nicola Townsend. Wooden and mesh fences can rot away. Officers up to chief executive level seem determined to continue with their couldnt-care-less attitude, while Mr Snodin has apparently decided that this is a good time to leave the Councils employ. The council has powers to deal with noise that is considered a statutory nuisance. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Heather Cheesborough said in writing The application was accompanied by an application form in which the applicant had signed Certificate B to state that the notice had been given even though it had not (and she was given numerous pieces of evidence including a postmarked envelope) and that I had been given notice of the forthcoming planning application even thought by her own admission she knows that I knew nothing about it until after it had already been made. animal camouflage reading comprehension; . Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA. Am I missing something? Mr X also contacted Ms Z directly asking her to stop the trespass. But this was changed to general boundaries in 1875 which are only indicative and open to challenge. Three days after the council approved planning permission, Mr X got back in touch with it saying Ms Z had recommenced building the garage and was committing a further trespass on his land. But it said this was a civil issue and as such not a relevant planning consideration. The only plan showing location was a red-line plan showing the outline of the whole curtilage of Ms Zs house at 1:1250 scale. It will add to the already overloaded drainage and sewer systems and should be refused.. Aside from Croydon Council's mega 15% hike planned, London councils can increase bills by 10%. It would not have taken much to point out to Ms Z or her agent the structure under construction was already on land outside the property boundary.. So, I find the lack of scrutiny of Ms Zs submission of Certificate A is a fault.. And theres a culture of not actually listening to what theyre saying. Dont include personal or financial information like your National Insurance number or credit card details. JR. Jroc23 Roc. You can report non-urgent incidents to the Anti-Social Behaviour Team at contact-centre@royalgreenwich.gov.uk or on 020 8921 4411. That hardly chimes with the boast of . On April 19 this year, and with the benefit of legal advice, I submitted a formal complaint to the council on behalf of the Newlands. The hardest part of being at Croydon council is the uncertainty when there are cuts in budget or changes to services. The law is clear that applicants must produce certification to show whether they are building on land they own or which is in third party ownership. The council could serve an order on your neighbour to fix the problem. We plan to continue to shine a light on the treatment of tenants and the conditions they are living in, and keep questioning what is being done about it., Read more: Only 10% of council housing repair jobs ever get checked We will also ask you to keep a record of the noise and how it affects you on diary sheets for a few days or weeks, depending on how often the noise occurs . Information about our two-stage corporate process can be found on this page. Removed all the trees they were not going to move !!! For Condition 5, development includes demolition and at the time of writing, the application to discharge it has still to be determined. Talk to your local police about ongoing crime and anti-social behaviour issues: Contact your police safer neighbourhoods team, NEW Help improve this site by Support is available for you or someone you're worried about. Find a propertis in Croydon, London on Gumtree, the #1 site for Residential Property To Rent classifieds ads in the UK. The old/new normal , About time councils were made accountable for their mistakes too many times have lawyers with get out of jail free card. This was a blatant breach of Condition 15 of the planning permission, which was meant to prevent any work on the trees during the bird-nesting season. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Purley Way kitchen showroom has special offers this weekend, Planning department judged at fault over boundary dispute. https://insidecroydon.com/2021/10/05/director-of-plannings-bogus-claim-over-institute-membership/. Planning delivery has always been a weakness at Croydon Council and is the major factor in the recent referendum for a mayoral election. If it ever re-opens, perhaps buying a ticket to an event there would entitle the ticketholder to go and throw things at the prisoners in the dungeon ?! The council has also agreed to try and learn lessons from this complaint, the Ombudsman states, probably more in hope than expectation. giving feedback Or they could do the work and charge for it. We aim to give all our customers a good service, but sometimes we make mistakes. This issue is so important, decent housing is a basic human right, surely. The Town and Country Planning (General Permitted Development) (England) Order 2015, https://www.legislation.gov.uk/uksi/2015/596/contents, particularly as set out under SCHEDULE 2 It was not as if the councils planners had not been on notice about the on-going boundary dispute. It will surprise no one who has had to deal with Croydons cash-strapped council that it failed to do so. Heather Cheesbrough was in charge when Planning Policy SPD2 was written. If you are an owner occupier, please seek independent legal advice, For the Guaranteed Rent Scheme please email. The Ombudsmans report says, I have called the complainant Mr X. Re Mr. Harveys comment above, I would comment that Land registry plans (at least, those shown on the Land Title documents) rarely if ever show the ownership of a boundary fence. Why are they still working on the site? Your Croydon. Other Council workers seem to get more sympathy from this website, but not the Planning Department. see https://www.gov.uk/party-walls-building-works. Often this solves the problem. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. as far as I could ascertain from our neighbours, plastics/etc and food were collected from . Likes. You can change your cookie settings at any time. Both Mr X and Mr Y learnt of Ms Zs planning application and objected. tenancy document that obliges the resident to behave in a way that is not antisocial or causes a nuisance to your neighbours. It was only a week since the council had issued its Section 114 Notice, to become only the second local authority in England in 20 years effectively to declare itself bankrupt. The Council confirmed that the developer must have served notice before making the planning application.
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