Call 01293 438111 Report a repair online Visit the Town Hall Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Corporate purchasing card services for the London Ambulance Service. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Content and site Copyright Crawley Borough Council 2020. Call-off contract under t. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area Fire safety information for your council house or flat. change your appointment later if you need to. You can also claim compensation for the damage that has been caused during repair work. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. Apply for HMO licence. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Browsealoud Accessibility News. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. London The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. How we can help young people in Crawley with housing issues. Living in a state of disrepair can have very serious effects on your health and wellbeing. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. These cookies track visitors across websites and collect information to provide customized ads. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Was this review helpful? Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. We welcome the Governments Social Housing White Paper and recognise its importance in shaping the way we as contractors can work alongside our social housing partners to improve the safety of residents homes. Steve Jackson Strategic Director, Wates Property Services. Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Contact your council if youre not sure. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Outside of office hours the number above is for emergency repairs only. The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Necessary cookies are absolutely essential for the website to function properly. Find out the latest coronavirus information on housing and homelessness. Somers Orchard - former Horatia and Leamington Houses site. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. The council should repair any damage caused by maintenance or building work. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. This is a True/False flag set by the cookie. Leaseholders and Freeholders . *Contract type: * See about the role. Renovation loan can be awarded up to 8,000 to meet the cost of renovation works. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). These cookies track visitors across websites and collect information to provide customized ads. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. Report a repair online You may have to leave your home if major works are needed on the building. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants, arranging and paying for any damage you or your visitors have caused in your home to be put right, the structure of your property is kept in good condition this includes the walls, ceiling, roof and windows, gas and electricity appliances work safely, shared parts of a building or housing estate are kept in good condition. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. If wallpaper is affected, its best to remove it and treat the wall. Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. 701 were here. Housing repairs. Wates Living Space, a leader in the delivery of strategic asset management solutions for local authorities and housing associations, has been appointed by Lambeth Borough Council to provide repairs and void works on the council's new 200m borough-wide housing repairs and maintenance contract. If this has not been done, email chcompliance@enfield.gov.uk. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. We manage leasehold properties that were originally sold under the Right to Buy. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. The money owed will be recovered whenever the property is sold in the future. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. While repairs may fall under the developer 's guarantee during the . After a ten-week mental health and wellbeing programme, which involved table tennis classes and fitness workshops, a number of residents at Trellick Tower in North Kensington got the opportunity to show off their new skills to Great Britain Paralympic table tennis gold medalist, Will Bayley MBE. For more information, contact the HSE Gas Safety Advice Line on 0800 300363. Some sports groups will even include you in their meetings to discuss progress and what they want to achieve which is great. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Hotjar sets this cookie to detect the first pageview session of a user. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. E6 2JA. Our team works to improve housing conditions for tenants renting privately in the borough. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. We also use third-party cookies that help us analyze and understand how you use this website. But opting out of some of these cookies may have an effect on your browsing experience. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. You have accepted additional cookies. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. a missed waste collection or reporting problems like flytipping or litter.) Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Find housing . 02 victoria warehouse manchester. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. The council provides appointments for non-emergency/non-urgent housing repairs. The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Search forforms on myCrawley to request services or report a problem. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . We also use cookies set by other sites to help us deliver content from their services. We can help make it easier and more accessiblefor you to live in your council house. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. This contact information is for council tenants only. Section 1. Our approach. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. Dealing with a complaint is usually a straightforward process. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. Thank you for your patience. Our approach. All rights reserved. If the repair is an emergency, you should call us immediately on 01709 336009. Our staff will not carry out works where children are unaccompanied. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. Write by: . YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. crawley borough council housing. We service all gas appliances supplied by us every year and will leave a certificate confirming that they are safe and in good working order. These cookies will be stored in your browser only with your consent. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. You also have the option to opt-out of these cookies. The pattern element in the name contains the unique identity number of the account or website it relates to. . To provide you with the best online experience we use a range of essential site cookies. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. We value all kinds of feedback. The London Borough of Camden Council. Housing support and other services in the home for elderly or disabled people. Telephone: 0300 1113000. If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. As per your tenancy agreement, you must allow us into the property to service appliances. crawley borough council housing. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. Services available to private rental tenants in Crawley, including grants and loans. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. null. If it is an emergency and you do not let us in, we may force entry. The cooperative is reducing the supply of hot water due to. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. 2. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Call us on 0333 050 8887 to start the process or fill in the form. They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. If you are a tenant, please report your non-emergency repairs online. We will attend within 4 hours to make the situation safe. The outcome and lessons learned will be logged to ensure continuous improvement of our services. visit our Code of Conduct page which will guide you through the process. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. . Your council must find you somewhere to live while work is carried out and pay for the cost of this. 1982 Crawley Borough Council election. Wates reveals the extent of its positive contributions to Birmingham as they its contract extends to deliver housing repairs and maintenance across the city. Wates Living Space commits to supporting the environment by inviting sustainable technology suppliers to pitch for involvement in a green supply chain. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. These cookies do not store any personal information. In December 2022 the paid and 65 were out of borough. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough If necessary, they will arrange to remove or seal it (through our repairs team). This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. They don't deal with repairs or anti-social behaviour issues. Emergency out-of-hours repairs. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Services for our tenants, including rent, repairs, new homes and managing your tenancy. Services available to private rental tenants in Crawley, including grants and loans. It will take only 2 minutes to fill in. For further information and guidance see Bogus callers and phone fraudsters. This applies to all properties where gas can be used. Copyright Andy T - 2021. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Content and site Copyright Crawley Borough Council 2020. Crawley Borough Council. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . You have rejected additional cookies. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. 590 requests. These services include waste management, housing, planning, leisure, taxation, environmental and community services. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. A common problem that arises in many homes is condensation and mould growth. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Get in touch. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. Failure to do so could give you grounds to make council house disrepair claims against them. We will take firm action against anyone who does not allow access for this. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. Report a repair online for your home. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. Crawley Borough Council. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. Small repairs and odd jobs Domestic help Meals delivery All services . My flat was repaired in time for my childs birth and I received rent refunds and compensation. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. We use some essential cookies to make this website work. Appointments may be carried out by our own employees or by contractors. Under certain circumstances, we may do repairs under our special repairs for vulnerable tenants. Pay for a garage or parking space. 182-184 High Street This cookie is used to store the language preference of the user. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. When there is a formal legal claim against the council or legal dispute. LinkedIn sets the lidc cookie to facilitate data center selection. Fire safety All properties should have fire alarms fitted and serviced regularly. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Please use our online form to request a. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Care advice Finance advice HousingCare library EAC news Glossary FAQs. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. Housing. We will give you at least 24 hours notice, except in an emergency. Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. Content and site Copyright Crawley Borough Council 2020.
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